Refund Policy

At Chicken Treat, we take pride in providing high-quality food and excellent service. We want every customer to be completely satisfied with their order. This Refund Policy outlines the circumstances under which we will provide refunds, replacements, or other remedies for orders placed through our website or at our physical locations.

1. Order Issues

We understand that occasionally issues may arise with your order. If you experience any of the following problems, you may be eligible for a refund or replacement:

1.1 Incorrect or Missing Items

If your order is missing items you paid for or you received incorrect items, we will provide one of the following remedies at our discretion:

• Replacement of the missing or incorrect items
• Refund for the value of the missing or incorrect items
• Store credit equal to the value of the affected items

1.2 Quality Issues

If you are dissatisfied with the quality of your food due to issues such as:

• Food is not properly cooked
• Food has spoiled or contains foreign objects
• Food does not meet our quality standards

We will offer a replacement of the affected items or a full refund of the purchase price.

1.3 Delivery Issues

For delivery orders, if your order:

• Arrives more than 30 minutes after the estimated delivery time (unless due to circumstances outside our control)
• Arrives in poor condition due to improper handling during delivery
• Never arrives at the specified delivery address

We may offer a full or partial refund, replacement, or store credit, depending on the specific circumstances.

2. How to Request a Refund

To request a refund or report an issue with your order, please use one of the following methods:

1. Phone: Call our customer service team at +963546249323 as soon as possible after receiving your order.
2. Email: Send details of your order and the issue to [email protected]
3. In-Store: Return to the location where you placed your order with your receipt and explain the issue to a manager.
4. Online Form: Complete the customer feedback form on our website.

When reporting an issue, please be prepared to provide:

• Your order number or receipt
• Date and time of your order
• Description of the issue
• Photos of the affected items (if possible)
• Your contact information

3. Refund Timeframes

We strive to process all refund requests promptly. Our refund timeframes are as follows:

• In-store refunds: Processed immediately.
• Credit card refunds: Initiated within 1-2 business days after approval. Please note that it may take an additional 3-7 business days for the refund to appear in your account, depending on your financial institution.
• Replacements: Arranged as quickly as possible, typically within 24 hours.

4. Refund Limitations

Please note the following limitations to our refund policy:

• Refund or replacement requests should be made within 24 hours of receiving your order.
• For food quality or safety concerns, we strongly recommend reporting the issue immediately.
• Orders that have been partially or fully consumed may receive partial refunds at our discretion, depending on the nature of the issue.
• Refunds will be issued using the original payment method when possible.
• Promotional items, discounts, or items received through loyalty programs may be subject to different refund terms.

5. Cancelled Orders

If you need to cancel your order, please contact us immediately:

• Orders cancelled before preparation has begun will receive a full refund.
• Orders cancelled after preparation has begun but before delivery/pickup may be subject to a partial refund.
• Orders cancelled after delivery/pickup has occurred may not be eligible for a refund.

6. Special Circumstances

6.1 Allergic Reactions

If you experience an allergic reaction to any of our food products, please seek medical attention immediately. We take food allergies very seriously and will investigate any reported incidents. Refunds or replacements for allergy-related issues will be handled on a case-by-case basis.

6.2 Force Majeure

In cases of delivery delays or service disruptions due to events beyond our control (such as severe weather conditions, natural disasters, or other extraordinary circumstances), we may adjust our refund policy accordingly. We will always strive to provide fair and reasonable solutions in such situations.

7. Gift Cards and Promotional Credits

Please note the following regarding gift cards and promotional credits:

• Gift cards and promotional credits are non-refundable and cannot be exchanged for cash unless required by law.
• Expired promotional credits cannot be reinstated or refunded.
• Lost or stolen gift cards may be replaced with proof of purchase at our discretion.

8. Customer Satisfaction Guarantee

Beyond our standard refund policy, we offer a Customer Satisfaction Guarantee. If you are not completely satisfied with your order for any reason, please let us know and we will work with you to make it right. Our goal is to ensure every customer has an excellent experience with Chicken Treat.

9. Policy Modifications

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services after any modification indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions about our Refund Policy, please contact us:

• By email: [email protected]
• By phone: +963546249323
• By mail: 548 Dach End St. Gunnar, ACT 2920, Australia

Thank you for choosing Chicken Treat. We value your business and strive to provide you with the best possible experience every time.